Delete Your Canimino Account and Data

This page explains how to request deletion of your Canimino account and associated personal data, what data we delete or retain, and how long the process takes.

How to Request Account or Data Deletion

Use these steps to request deletion of your Canimino account and associated data, or to ask us to delete specific personal data without deleting your account.

  1. 1Open the Canimino app and go to Profile → Settings → Delete Account, or email [email protected] from the email address registered to your account.
  2. 2In your email, use the subject "Account Deletion Request" or "Data Deletion Request" and include whether you want to delete your full account or only specific data.
  3. 3We may ask you to verify that you own the account before processing the request.
  4. 4We process verified deletion requests within 30 days and will confirm when the request is completed.

Delete via the App

  1. 1Open the Canimino app on your device.
  2. 2Go to Profile → Settings.
  3. 3Scroll down to the Danger Zone section.
  4. 4Tap Delete Account and confirm the action.

Delete via Email

If you no longer have access to the app, send a deletion request from your registered email address to:

[email protected]

Include "Account Deletion Request" or "Data Deletion Request" in the subject line. Tell us whether you want to delete your full account or specific personal data.

Processing Time

We process verified account and data deletion requests within 30 days. Backup copies, diagnostic logs, analytics records, and security logs may remain for up to 90 days before deletion or aggregation.

What Gets Deleted

  • ✕Your Canimino account profile and personal information, including name, email address, phone number, and user ID
  • ✕Pet profiles, service profiles, uploaded photos, and profile media
  • ✕Device tokens and push notification settings
  • ✕Location data connected to your account, such as saved meetup locations or service zones
  • ✕Messages, reviews, reports, booking notes, and other user-generated content where legally permitted
  • ✕Local app cache and pending device token data associated with your account

What May Be Retained

To comply with legal obligations and maintain platform safety, we may retain certain records for a limited period:

  • !Backup copies, diagnostic logs, crash logs, analytics records, and security logs for up to 90 days
  • !Booking records needed for dispute resolution, legal compliance, fraud prevention, or platform safety for up to 3 years
  • !Safety, abuse-prevention, and fraud-prevention records for up to 3 years
  • !Moderation records related to reported content for up to 3 years, or longer if required by law

If you have any questions about the deletion process, contact us at [email protected]